Training assessment is an important task for HR personnel.
Use the Argosy University online library and textbooks to read about training
assessments.
Then, consider the following scenario:
You have recently been appointed as a training manager for
the southeast region of a major supermarket chain in the U.S. Your territory
includes 15 retail stores. Your responsibility involves working directly with
store managers and other stakeholders to develop training solutions to meet specific
needs of employees in various stores. This includes, but is not limited to,
performing needs assessments, determining appropriate instructional design and
training delivery methods, as well as implementing and evaluating training
initiatives.
Three of the stores in your territory have missed sales
goals for the last two quarters. All three stores have received low customer
satisfaction scores and are experiencing increased employee turnover rates. The
high employee turnover has resulted in the store managers hiring many new and
relatively inexperienced sales associates, which further contributes to the
problem.
The senior management team of the supermarket chain believes
that training and development may help decrease employee turnover and increase customer
satisfaction. You have been asked to assess training needs and develop a
proposal to address the situation in these three stores.
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